1. Who We Are

Key Support Solutions (“KSS,” “we,” “us”) is a real estate transaction coordination company headquartered at 4245 N. Central Expy #490, Dallas, Texas 75205. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of visitors to keysupportsolutions.com and clients who use our services.

2. Information We Collect

Contact Information: Name, email address, phone number, brokerage name.
Transaction Data: Property addresses, contract documents (PDF uploads), transaction types, effective dates, sale prices.
Usage Data: Pages visited, time on site, browser type, IP address (collected automatically via cookies and analytics).
Communication Data: Messages sent via the contact form, AI chatbot conversations, and lead qualification forms.

3. How We Use Your Information

To provide and manage transaction coordination services.
To communicate with you about your transactions and account.
To process and respond to inquiries and service requests.
To send appointment reminders and compliance notifications.
To improve our website, services, and AI-assisted features.
To comply with legal obligations and regulatory requirements.

4. AI-Powered Features

KSS uses artificial intelligence (“Atlas”) to assist with contract data extraction, lead qualification, and general customer support. Conversations with Atlas may be stored to improve service quality. Atlas does not make binding decisions on behalf of KSS or its clients. All AI outputs are reviewed by human transaction coordinators before any action is taken on your transaction.

5. Information Sharing

We do not sell your personal information. We may share information with:

Service Providers: CRM platforms (GoHighLevel), payment processors, and email delivery services that help us operate our business.
Transaction Parties: Title companies, lenders, and other parties involved in your real estate transaction, as necessary to close the deal.
Legal Requirements: When required by law, subpoena, or regulatory request.

6. SMS Communications

If you provide a phone number and opt in to SMS notifications, we may send text messages related to your transaction status. You may opt out at any time by replying STOP. Message and data rates may apply. We comply with all applicable A2P 10DLC regulations.

7. Data Security

We use industry-standard security measures — including encryption, secure servers, and access controls — to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond to your request within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the revised policy.

10. Contact Us

Key Support Solutions
4245 N. Central Expy #490, Dallas, Texas 75205
Email: [email protected]
Phone: (972) 685-1017